The Twenty Commandments

Thou shalt not:

1. catalogue
2. process
3. issue manually
4. return manually
5. send out overdue/reserve notices via post
6. argue with customers over minute fines/overdue items
7. deal with the Dewey Classification System
8. create media releases
9. attend unstructured meetings
10. sit behind customer service desks

Thou shalt:

1. teach technology
2. know your customers
3. learn from other institutions
4. promote innovation
5. answer questions through social media
6. create partnerships with local businesses
7. invest in self cleaning toilets
8. ensure reliable and fast wireless connection
9. train staff
10. bid farewell to the reference library